Shipping & Delivery Policy
Last updated: October 2026
At VOLTRA MOTORSPORT, we want your order to arrive safely, quickly, and in perfect condition. Every order is carefully prepared and packaged before being shipped.
1. Order Processing
Orders are processed Monday to Friday, excluding public holidays.
Orders are normally prepared within 1–3 business days after payment has been confirmed.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
Please note that orders placed during product launches, promotional periods, sales, or high-demand periods may require additional processing time.
2. Delivery Times
Estimated delivery times begin once your order has been dispatched:
- Spain: 2–5 business days
- European Union: 5-10 business days
- United Kingdom: 7-14 business days
- Rest of Europe: 5-10 business days
- United States & Canada: 7-14 business days
- Rest of the World: 7–14 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to customs procedures, carrier issues, adverse weather, public holidays, or circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on the destination, order size, and selected delivery method.
From time to time, VOLTRA MOTORSPORT may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.
4. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.
You can use the tracking number provided to monitor the status of your shipment directly with the carrier.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
5. Customs & Import Duties
For orders shipped outside the European Union, additional customs duties, taxes, or import fees may apply depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
VOLTRA MOTORSPORT is not responsible for delays caused by customs authorities.
6. Incorrect Shipping Address
Please make sure that your shipping information is correct before completing your purchase.
If you notice an error in your shipping address, please contact us as soon as possible at voltramotorsport@gmail.com
We cannot guarantee that we will be able to modify an order once it has been processed or dispatched.
VOLTRA MOTORSPORT cannot be held responsible for orders delivered to an incorrect address provided by the customer.
7. Failed or Missed Deliveries
If the carrier is unable to deliver your order, they may attempt delivery again or leave instructions for collection.
If an order is returned to us because it could not be delivered, additional shipping costs may apply if the customer requests that the order be shipped again.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and its contents before opening or immediately after opening it.
Contact us at voltramotorsport@gmail.com as soon as possible, preferably within 48 hours of delivery, so that we can investigate the issue with the carrier.
9. Lost or Delayed Orders
If your order appears to be significantly delayed or the tracking information indicates that it may have been lost, please contact us.
We will work with the shipping carrier to investigate the shipment and determine the appropriate solution.
10. Contact
If you have any questions regarding shipping or delivery, please contact us:
VOLTRA MOTORSPORT
Email: voltramotorsport@gmail.com
Website: voltramotorsport.com
We are committed to providing a reliable and premium delivery experience from the moment you place your order until it arrives at your door.