Returns & Refunds Policy
Last updated: October 2026
At VOLTRA MOTORSPORT, we want you to be completely satisfied with your purchase. If something isn't right, we are here to help.
1. Right of Withdrawal
If you are purchasing from the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without giving a reason.
To exercise this right, please contact us before the end of the 14-day period at voltramotorsport@gmail.com.
After notifying us of your decision to return the product, you must send the item back within 14 calendar days.
This statutory right does not affect any additional return policy that VOLTRA MOTORSPORT may offer.
2. Return Conditions
To be eligible for a return, items must:
- Be unused and unworn.
- Be in their original condition.
- Have all original tags and labels attached.
- Be returned in their original packaging, where applicable.
- Not show signs of washing, alteration, damage, stains, perfume, or other use.
For hygiene and health reasons, certain products may not be eligible for return once unsealed where applicable under applicable law.
We reserve the right to refuse a return where the product has been used or damaged beyond what is necessary to inspect its nature, characteristics, and functioning.
3. How to Request a Return
To request a return, please contact:
voltramotorsport@gmail.com
Please include:
- Order number
- Name of the customer
- Product(s) you wish to return
- Reason for the return, if applicable
We will provide you with the necessary return instructions.
Please do not send products back without first contacting us.
4. Return Shipping Costs
Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for the direct cost of returning the product when exercising the right of withdrawal.
If you receive an incorrect, defective, or damaged item, please contact us before returning it so that we can provide appropriate instructions.
5. Refunds
Once we receive and inspect your returned item, we will process your refund.
When exercising the statutory right of withdrawal, the refund will normally include the standard delivery cost paid for the original shipment. Any additional cost resulting from choosing a more expensive delivery option than the least expensive standard delivery method available will not be reimbursed.
Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed with the customer.
Refunds will be processed without undue delay and, where applicable, within the legal timeframe.
We may withhold the refund until we have received the returned goods or until you provide evidence that they have been sent back, whichever occurs first.
6. Exchanges
At this time, we do not guarantee direct exchanges.
If you require a different size, colour, or product, we may recommend returning the original item and placing a new order.
Any applicable statutory rights remain unaffected.
7. Faulty or Damaged Products
If you receive a product that is defective, damaged, or does not conform to your order, please contact us as soon as possible at voltramotorsport@gmail.com.
Please provide:
- Your order number
- A description of the issue
- Photographs or videos showing the problem, where appropriate
We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection laws.
8. Sale and Promotional Items
Products purchased during sales or promotional campaigns remain subject to the same statutory consumer rights applicable to regular-price products.
Any additional restrictions applicable to a particular promotion will be clearly communicated before purchase and will not affect your statutory rights.
9. Personalised Products
Products made or personalised specifically according to the customer's specifications may be excluded from the statutory right of withdrawal where permitted by applicable law.
This does not affect your legal rights in relation to defective or non-conforming products.
10. International Returns
Customers returning orders from outside the European Union may be responsible for return shipping costs, customs charges, duties, taxes, or other applicable fees, unless the return relates to a defective, incorrect, or damaged product.
11. Contact
For any questions regarding returns or refunds, please contact us:
VOLTRA MOTORSPORT
Email: voltramotorsport@gmail.com
Website: voltramotorsport.com
We are committed to making the return process as simple and transparent as possible.
VOLTRA MOTORSPORT
Driven by speed. Defined by style.